FAQs & Shipping Info

Where are you based?

We're happily based in Harrisburg, PA - the capital of PA, and America's hearts.

 

How does shipping work?

Faraday partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

What if I need to return something?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

How do we contact you with press inquiries?

Send us an email via this form and we'll get back to you as soon as we can.